*Free Delivery Service
Our furniture delivery is free to mainland UK addresses (except for AB, DD, FK, IM 1-9, IV, HS, KA, KW, PA, PH, PO30-PO41, ZE postcode districts) Delivery time frame is within 7 working days.
All orders that are going to the above postcodes will incur a surcharge of £79.99 we will call you soon after you've placed your order to take payment or feel free to call us on 01227280988 and do the entire order over the phone.
Orders to Northern Ireland and the Channel Islands incur a £99 surcharge.
Please Note: Particularly large furniture items to the above surcharges may be more due to their size. Please call 01227280988 to discuss. This will not affect you if your address qualifies for free delivery.]
Next Day Delivery Service
Next Day Delivery is available as an option at checkout. Next day delivery orders must be placed before 1pm to receive the following day. Ay order placed after 1pm will be delivered the day after the next day.
Please advise we use a courier service for this service and problems can arise that are out of our hands. We will do our very best to make sure that your order will get to you on the next day but we cannot refund the next day service charge if the delivery date is not met.
Please make sure delivery details are correct as the courier will not call you beforehand to book in.
If there are signs that your payment is fraudulent ie your billing address is different to your delivery address this may slow down the order process while we do checks. If this is the case we will contact you to let you know we cannot fulfil the next day service and we will discuss options with you.
We cannot provide Next Day delivery to the following postcode districts AB, DD, FK, IM 1-9, IV, HS, KA, KW, PA, PH, PO30-PO41, ZE and orders to Northern Ireland and the Channel Islands
Delivery Information
Please be advised that the delivery service we use is a kerbside only pallet delivery and the pallet couriers are not insured to bring the goods onto your property/driveway. The pallet courier will contact you directly to discuss the delivery slot once they receive the goods into their delivery depot.
The courier will then call you to arrange a delivery slot once the goods reach your local delivery depot (typically 2-3 working days after collection from our warehouse). Please keep an eye out for telephone calls from unknown numbers trying to call you after you receive the dispatch email from us as it will likely be the couriers trying to contact you to discuss delivery.
Please be aware that the pallet couriers are a separate company to ourselves and any issues with delivery slots (not being able to take the offered delivery slot or if you are unavailable on delivery day for any reason) must be discussed with the couriers directly as we are unable to change delivery slots from our end. The pallet courier Youngs can be reached on 01227 751667 and they will require your name and delivery address to assist with your delivery.
How long does furniture delivery take?
Furniture delivery time can vary but usually take no longer then 7 days business days from ordering. If your furniture is a "pre-order" it will say on the individual product page the wait time on that particular item.
What time will delivery be?
Our pallet courier only offer full day delivery slots (8am-6pm) If you are in the Kent area we will more then likely use our delivery team to delivery your furniture. If this is the case our office will call to book in and give you a 4 hour time slot. We'll even call or text you when we are on our way.
Weekend Delivery Service
For those wanting weekend delivery your order will need to be placed before 1pm on the Friday. These costs vary depending on the item, delivery address and desired time and day of the weekend, so please call on 01227280988 for details on prices.
No-one at home during your delivery?
If you or the intended recipient are not available, the carrier will not attempt to leave the delivery with a neighbour, and a re-delivery charge will be applied. Please make every effort to ensure someone is home on the scheduled delivery date.
Delays on delivery
We will always try to get your furniture to you as fast as possible. If there are delays we try to be as transparent as possible and let you know as soon as we know. We cannot be held accountable for delays with courier companies as they are external to us but we will try our absolute best to rectify any problems that may arise.
If you have any questions feel free to call us on 01227280988 or fill out a contact form.
